Question 1

Does an adult need to be present?

Accepted Answer

Yes, a responsible adult such as a parent, guardian or nanny must be present.

Question 2

Which language will the educator use?

Accepted Answer

Sessions are conducted in English.

Question 3

How far in advance should I book?

Accepted Answer

We recommend booking at least 48 hours in advance.

Question 4

Can I book the same educator again?

Accepted Answer

Yes, you can request the same educator again, depending on availability.

Question 5

Will the same educator come for every session in a monthly plan?

Accepted Answer

Whenever possible, we will assign the same educator for consistency.

Question 6

Can I reschedule a session?

Accepted Answer

Yes, sessions can be rescheduled if requested 24 hours in advance.

Question 7

What happens if my child does not connect with the educator?

Accepted Answer

If the educator is not the right fit for your child, we will help you find another one.

Question 8

What should I prepare before the session?

Accepted Answer

Please prepare your child’s learning materials in advance, such as books, homework, notebooks, pencils, and any school resources needed for the lesson.
A quiet and comfortable space for learning is also recommended.

Question 9

Is this babysitting or learning support?

Accepted Answer

This is structured learning support through play and guided activities.

Question 10

What activities will the educator do?

Accepted Answer

Homework or classwork support, structured and creative play to stimulate learning and education.

Question 11

Can the educator help with school assignments?

Accepted Answer

Yes. Educators can guide children through schoolwork and homework.

Question 12

Can the educator join my child’s online school sessions?

Accepted Answer

Yes. Educators can support your child during online classes and help them stay focused and organized.

Question 13

Are the educators qualified?

Accepted Answer

Yes, our educators hold recognized qualifications.

Question 14

Are the educators background-checked?

Accepted Answer

Yes. All educators go through background checks and identity verification.

Question 15

What age groups do educators support?

Accepted Answer

Educators support children aged 2 to 6 years.

Question 16

Can one educator support multiple children?

Accepted Answer

Yes, one educator can support up to 3 children, as long as they are in a similar age group.

Learning Support at Home

Why parents trust us

Meet our Educators

FAQs

Does an adult need to be present?

Does an adult need to be present?

Which language will the educator use?

Which language will the educator use?

How far in advance should I book?

How far in advance should I book?

Can I book the same educator again?

Can I book the same educator again?

Will the same educator come for every session in a monthly plan?

Will the same educator come for every session in a monthly plan?

Can I reschedule a session?

Can I reschedule a session?

What happens if my child does not connect with the educator?

What happens if my child does not connect with the educator?

What should I prepare before the session?

What should I prepare before the session?

Is this babysitting or learning support?

Is this babysitting or learning support?

What activities will the educator do?

What activities will the educator do?

Can the educator help with school assignments?

Can the educator help with school assignments?

Can the educator join my child’s online school sessions?

Can the educator join my child’s online school sessions?

Are the educators qualified?

Are the educators qualified?

Are the educators background-checked?

Are the educators background-checked?

What age groups do educators support?

What age groups do educators support?

Can one educator support multiple children?

Can one educator support multiple children?

Need Help?

Learning Support at Home

Why parents trust us

Meet our Educators

FAQs

Does an adult need to be present?

Does an adult need to be present?

Which language will the educator use?

Which language will the educator use?

How far in advance should I book?

How far in advance should I book?

Can I book the same educator again?

Can I book the same educator again?

Will the same educator come for every session in a monthly plan?

Will the same educator come for every session in a monthly plan?

Can I reschedule a session?

Can I reschedule a session?

What happens if my child does not connect with the educator?

What happens if my child does not connect with the educator?

What should I prepare before the session?

What should I prepare before the session?

Is this babysitting or learning support?

Is this babysitting or learning support?

What activities will the educator do?

What activities will the educator do?

Can the educator help with school assignments?

Can the educator help with school assignments?

Can the educator join my child’s online school sessions?

Can the educator join my child’s online school sessions?

Are the educators qualified?

Are the educators qualified?

Are the educators background-checked?

Are the educators background-checked?

What age groups do educators support?

What age groups do educators support?

Can one educator support multiple children?

Can one educator support multiple children?

Need Help?